--- title: Shipping Policy description: Shipping Policy for Supplied Energy. --- # Shipping Policy Our goal is to deliver your order accurately, efficiently, and in excellent condition. Please review the following shipping policies before placing your order. ### Standard Stock Items Standard stock items are products that are regularly inventoried and available for immediate shipment. - Orders for in-stock items are processed during normal business hours. - Shipment timing depends on inventory availability and carrier schedules. - Shipping charges are the responsibility of the customer unless otherwise stated in writing. - Partial shipments may be made unless the customer requests otherwise. ### Special Order Items Special order items are products purchased specifically for a customer's order and are not regularly stocked. - Special order items require advance payment or deposit when applicable. - Lead times are estimates provided by the manufacturer and are subject to change. - Special order items cannot be canceled, returned, or exchanged after the order has been placed with the manufacturer except in cases of manufacturer defect or shipping damage. - Delays caused by manufacturers, suppliers, or freight carriers are outside of our control. ### Shipping Methods Orders will be shipped using the most appropriate carrier based on product size, weight, destination, and delivery requirements. Shipping methods may include: - Parcel carriers (UPS, FedEx, USPS, or similar) for small packages. - Less-Than-Truckload (LTL) freight for palletized or oversized shipments. - Full Truckload (FTL) freight when appropriate. - Local delivery using company vehicles where available. - Customer pickup from our warehouse by prior arrangement. We reserve the right to determine the most efficient shipping method unless a specific method has been requested by the customer. ### Shipping Charges Shipping charges are calculated based on: - Weight and dimensions - Destination - Freight class (when applicable) - Carrier rates - Fuel surcharges - Residential, liftgate, inside delivery, limited access, or appointment delivery fees when required Additional carrier charges incurred after shipment due to incorrect addresses, customer-requested changes, redelivery attempts, or special handling will be billed to the customer. ### Shipping Tags and Packaging When required, shipments may include: - Packing slips - Shipping labels - Pallet labels - Freight tags - Manufacturer documentation - Product identification labels Customers requesting custom labeling, project identification tags, barcodes, or other special packaging requirements must notify us before the order is processed. Additional charges may apply. ### Inspection Upon Delivery Customers are responsible for inspecting all shipments immediately upon delivery. Before signing the delivery receipt: - Inspect all cartons, pallets, and packaging for visible damage. - Verify the shipment quantity matches the delivery paperwork. - Open packaging whenever possible to inspect for concealed damage. If any damage is found: - Clearly note all damage on the carrier's delivery receipt before signing. - Sign the delivery receipt as **"Damaged"** or **"Received Damaged."** - Take photographs of the packaging, freight, pallet, labels, and damaged product. - Notify our customer service department within 24 hours. **Do not refuse or dispose of damaged shipments unless specifically instructed by our customer service team or the freight carrier.** **Retain all original packaging, pallets, cartons, packing materials, and damaged products until the freight claim has been completed.** The carrier may require inspection of the shipment before a claim can be processed. Failure to document damage at delivery may result in the denial of a freight claim. ### Concealed Damage If concealed damage is discovered after unpacking: - Notify us immediately and no later than 48 hours after delivery. - Save all packaging materials. - Provide photographs of the packaging and damaged product. - Do not install or use damaged products. We will assist in filing a freight claim when applicable. ### Missing Items or Shipping Errors Any shortages, missing products, or shipping discrepancies must be reported within 48 hours of delivery. Please include: - Order number - Photographs (if applicable) - Description of the issue ### Restocking Policy Standard stock items returned in new, unused, resalable condition may be eligible for return approval. - A Return Material Authorization (RMA) must be obtained before returning any product. - Approved returns are generally subject to a **minimum 20% restocking fee**, unless otherwise specified. - Products must be returned in original packaging with all manuals, accessories, and documentation. - Customer is responsible for return freight unless the return is due to our error. The following items are not eligible for return: - Special order products - Custom-built or modified products - Installed or used equipment - Electrical components that have been energized - Products not in resalable condition Manufacturer restocking fees may exceed our standard restocking fee and will be passed through to the customer when applicable. See our [return policy](https://info.suppliedenergy.com/return-policy) for more information. ### Delivery Delays Estimated ship dates and delivery dates are not guaranteed. We are not responsible for delays resulting from: - Manufacturer production delays - Weather - Carrier scheduling - Labor disruptions - Supply chain interruptions - Acts of God - Government actions - Other circumstances beyond our reasonable control ### Customer Pickup Customers choosing warehouse pickup must inspect all products before leaving our facility. Once products have been accepted at pickup, responsibility for transportation transfers to the customer. ### Freight Claims Visible freight damage must be noted at the time of delivery. Failure to: - inspect the shipment, - note damage on the carrier's delivery receipt, - retain all packaging materials, and - notify us promptly, may result in denial of a freight claim by the carrier. Our team will assist customers with freight claims whenever possible; however, claim approval remains subject to the carrier's policies. ### Ownership and Risk of Loss Unless otherwise agreed in writing, ownership and risk of loss transfer to the customer upon delivery to the carrier or upon customer pickup.   ##### Contact Us If you have any questions about our shipping policy, contact us using the following information: **Supplied Energy, LLC**  507 Monroe St. Greenville, IL 62246 USA