Shipping Policy

Our goal is to deliver your order accurately, efficiently, and in excellent condition. Please review the following shipping policies before placing your order.

Standard Stock Items

Standard stock items are products that are regularly inventoried and available for immediate shipment.

• Orders for in-stock items are processed during normal business hours.

• Shipment timing depends on inventory availability and carrier schedules.

• Shipping charges are the responsibility of the customer unless otherwise stated in writing.

• Partial shipments may be made unless the customer requests otherwise.

Special Order Items

Special order items are products purchased specifically for a customer's order and are not regularly stocked.

• Special order items require advance payment or deposit when applicable.

• Lead times are estimates provided by the manufacturer and are subject to change.

• Special order items cannot be canceled, returned, or exchanged after the order has been placed with the manufacturer except in cases of manufacturer defect or shipping damage.

• Delays caused by manufacturers, suppliers, or freight carriers are outside of our control.

Shipping Methods

Orders will be shipped using the most appropriate carrier based on product size, weight, destination, and delivery requirements.

Shipping methods may include:

• Parcel carriers (UPS, FedEx, USPS, or similar) for small packages.
• Less-Than-Truckload (LTL) freight for palletized or oversized shipments.
• Full Truckload (FTL) freight when appropriate.
• Local delivery using company vehicles where available.
• Customer pickup from our warehouse by prior arrangement.

We reserve the right to determine the most efficient shipping method unless a specific method has been requested by the customer.

Shipping Charges

Shipping charges are calculated based on:

• Weight and dimensions
• Destination
• Freight class (when applicable)
• Carrier rates
• Fuel surcharges
• Residential, liftgate, inside delivery, limited access, or appointment delivery fees when required

Additional carrier charges incurred after shipment due to incorrect addresses, customer-requested changes, redelivery attempts, or special handling will be billed to the customer.

Shipping Tags and Packaging

When required, shipments may include:

• Packing slips
• Shipping labels
• Pallet labels
• Freight tags
• Manufacturer documentation
• Product identification labels

Customers requesting custom labeling, project identification tags, barcodes, or other special packaging requirements must notify us before the order is processed. Additional charges may apply.

Inspection Upon Delivery

Customers are responsible for inspecting all shipments immediately upon delivery.

Before signing the delivery receipt:

• Inspect all cartons, pallets, and packaging for visible damage.
• Verify the shipment quantity matches the delivery paperwork.
• Open packaging whenever possible to inspect for concealed damage.

If any damage is found:

• Clearly note all damage on the carrier's delivery receipt before signing.
• Sign the delivery receipt as "Damaged" or "Received Damaged."
• Take photographs of the packaging, freight, pallet, labels, and damaged product.
• Notify our customer service department within 24 hours.

Do not refuse or dispose of damaged shipments unless specifically instructed by our customer service team or the freight carrier.

Retain all original packaging, pallets, cartons, packing materials, and damaged products until the freight claim has been completed. The carrier may require inspection of the shipment before a claim can be processed.

Failure to document damage at delivery may result in the denial of a freight claim.

Concealed Damage

If concealed damage is discovered after unpacking:

• Notify us immediately and no later than 48 hours after delivery.
• Save all packaging materials.
• Provide photographs of the packaging and damaged product.
• Do not install or use damaged products.

We will assist in filing a freight claim when applicable.

Missing Items or Shipping Errors

Any shortages, missing products, or shipping discrepancies must be reported within 48 hours of delivery.

Please include:

• Order number
• Photographs (if applicable)
• Description of the issue

Restocking Policy

Standard stock items returned in new, unused, resalable condition may be eligible for return approval.

• A Return Material Authorization (RMA) must be obtained before returning any product.
• Approved returns are generally subject to a minimum 20% restocking fee, unless otherwise specified.
• Products must be returned in original packaging with all manuals, accessories, and documentation.
• Customer is responsible for return freight unless the return is due to our error.

The following items are not eligible for return:

• Special order products
• Custom-built or modified products
• Installed or used equipment
• Electrical components that have been energized
• Products not in resalable condition

Manufacturer restocking fees may exceed our standard restocking fee and will be passed through to the customer when applicable. See our return policy for more information.

Delivery Delays

Estimated ship dates and delivery dates are not guaranteed.

We are not responsible for delays resulting from:

• Manufacturer production delays
• Weather
• Carrier scheduling
• Labor disruptions
• Supply chain interruptions
• Acts of God
• Government actions
• Other circumstances beyond our reasonable control

Customer Pickup

Customers choosing warehouse pickup must inspect all products before leaving our facility.

Once products have been accepted at pickup, responsibility for transportation transfers to the customer.

Freight Claims

Visible freight damage must be noted at the time of delivery.

Failure to:

• inspect the shipment,
• note damage on the carrier's delivery receipt,
• retain all packaging materials, and
• notify us promptly,

may result in denial of a freight claim by the carrier.

Our team will assist customers with freight claims whenever possible; however, claim approval remains subject to the carrier's policies.

Ownership and Risk of Loss

Unless otherwise agreed in writing, ownership and risk of loss transfer to the customer upon delivery to the carrier or upon customer pickup.